Delivery Station Customer Support Specialist

Amazon; Knoxville (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Knoxville, TN, to provide in-station real-time support, assist customers with delivery issues, and connect them with experts for accurate information. You will work closely with warehouse teams and delivery partners to ensure orders arrive on time and with a high level of customer satisfaction.

The role emphasizes empathy, clear communication, and the ability to resolve problems quickly.

Qualifications

• Bachelor's degree or equivalent.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Proficiency in verbal and written communication skills.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Bachelor's degree or equivalent

Performance metrics

Verbal and written communication

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Knoxville, TN, to provide in-station real-time support, assist customers with delivery issues, and connect them with experts for accurate information. You will work closely with warehouse teams and delivery partners to ensure orders arrive on time and with a high level of customer satisfaction.

The role emphasizes empathy, clear communication, and the ability to resolve problems quickly.