Delivery Station Customer Care Specialist

Amazon; Memphis (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon Delivery Station Customer Service Associate in Memphis, TN works at a last-mile delivery facility, coordinating with warehouse staff, delivery partners, and customers to ensure timely, accurate deliveries.

You will handle in-person, phone, and email inquiries, resolve issues, and communicate clearly to achieve positive outcomes. This role requires a flexible full-time schedule and strong customer-service skills in a fast-paced environment.

Qualifications

• High school or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Experience working with computer and web based tools

Responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer Service

Time management

Communication skills

Computer literacy

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon Delivery Station Customer Service Associate in Memphis, TN works at a last-mile delivery facility, coordinating with warehouse staff, delivery partners, and customers to ensure timely, accurate deliveries.

You will handle in-person, phone, and email inquiries, resolve issues, and communicate clearly to achieve positive outcomes. This role requires a flexible full-time schedule and strong customer-service skills in a fast-paced environment.