Last-Mile Customer Support Specialist

Amazon; La Marque (TX); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide real-time, in-station support for customers and connect them with experts for accurate package information. The role emphasizes empathy, clear communication, and timely issue resolution within a fast-paced warehouse environment.

Based at a last-mile delivery warehouse, you will interact with customers, warehouse staff, and delivery partners to ensure on-time deliveries and exceptional service.

Qualifications

• Bachelor's degree or equivalent.
• Experience understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email.
• Empathize with and prioritise customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond to issues that customers present.
• Consistently craft grammatically correct, concise written responses to customer issues.
• Approach problems logically to ensure appropriate customer outcomes.
• Make quick and effective decisions on behalf of the customer.
• Maintain a flexible Full-Time (40+ hours per week) schedule.

Skills

Communication

Performance metrics

Presentation

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide real-time, in-station support for customers and connect them with experts for accurate package information. The role emphasizes empathy, clear communication, and timely issue resolution within a fast-paced warehouse environment.

Based at a last-mile delivery warehouse, you will interact with customers, warehouse staff, and delivery partners to ensure on-time deliveries and exceptional service.