Delivery Station Customer Advocate | Fast-Paced Logistics Support

Amazon; Ypsilanti (MI); On-site; USD 23,000 - 26,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support ensuring on-time delivery and a positive customer experience. You’ll connect customers with experts for the latest package information and help resolve issues as they arise.

You’ll be based at one of our last-mile delivery warehouses and will interact with warehouse staff, delivery partners, and customers to guide rescheduling or issue resolution, delivering a great experience every time.

Qualifications

• Bachelor's degree or equivalent.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support ensuring on-time delivery and a positive customer experience. You’ll connect customers with experts for the latest package information and help resolve issues as they arise.

You’ll be based at one of our last-mile delivery warehouses and will interact with warehouse staff, delivery partners, and customers to guide rescheduling or issue resolution, delivering a great experience every time.