In-Station Customer Service Associate — Last-Mile Logistics

Amazon; Schertz (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support and help customers with their packages. You will connect customers with experts and ensure timely deliveries while upholding Amazon's customer-first standards.

Based in a last-mile delivery warehouse in Texas, you will interact with warehouse staff, delivery partners and customers, resolving issues quickly and maintaining clear communications.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.
• Bachelor's degree or equivalent.
• Experience understanding performance metrics to measure progress against KPIs.
• Experience with written and verbal communication and presentation.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer Service

Microsoft Office

Time management

Communication

Education

High school diploma

Bachelor's degree

Tools

Outlook

Word

Excel

Job description

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support and help customers with their packages. You will connect customers with experts and ensure timely deliveries while upholding Amazon's customer-first standards.

Based in a last-mile delivery warehouse in Texas, you will interact with warehouse staff, delivery partners and customers, resolving issues quickly and maintaining clear communications.