In-Person Client Concierge & Scheduling Assistant

H&R Block, Inc.; Newport (VT); On-site; USD 20,000 - 37,000; Full time

Job summary

H&R Block in Newport, VT is hiring a seasonal Client Service Professional / Receptionist to be the friendly, professional face of the office. You will manage client check-in, answer calls, schedule appointments, and coordinate with tax professionals to match clients with the right service.

The role emphasizes strong communication, multitasking, and discreet handling of information, with in-office, in-person duties during busy tax seasons.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Interpersonal communication

Team collaboration

Office software

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block in Newport, VT is hiring a seasonal Client Service Professional / Receptionist to be the friendly, professional face of the office. You will manage client check-in, answer calls, schedule appointments, and coordinate with tax professionals to match clients with the right service.

The role emphasizes strong communication, multitasking, and discreet handling of information, with in-office, in-person duties during busy tax seasons.