In-Person Client Concierge & Office Scheduler

H&R Block, Inc.; Bannockburn (IL); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription drug coverage

401(k) Plan

Employee Assistance Program

(virtual) fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in-person to warmly greet clients, manage scheduling, and support daily office operations. You’ll work with tax professionals and handle client intake with care, while maintaining an organized front desk environment.

This role emphasizes strong communication, multitasking, and discretion. Evening and weekend shifts during tax season are required to meet client needs and contribute to a high-performing office culture.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain a tidy, organized office to ensure a professional client experience.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in-person to warmly greet clients, manage scheduling, and support daily office operations. You’ll work with tax professionals and handle client intake with care, while maintaining an organized front desk environment.

This role emphasizes strong communication, multitasking, and discretion. Evening and weekend shifts during tax season are required to meet client needs and contribute to a high-performing office culture.