Client Experience Concierge - Front Desk Receptionist

H&R Block, Inc.; Bennington (VT); On-site; USD 20,000 - 37,000; Full time

Benefits offered by this job

Incentive pay

Medical coverage

401(k) plan

Employee Assistance Program

Associate discount program

Fitness center access

Job summary

H&R Block in Vermont is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, manage scheduling, and support daily operations with a client-focused mindset.

You will coordinate check-ins, match clients with tax professionals, and maintain a professional office environment, while handling sensitive information with discretion and care during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Team collaboration

Client service

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Job description

H&R Block in Vermont is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, manage scheduling, and support daily operations with a client-focused mindset.

You will coordinate check-ins, match clients with tax professionals, and maintain a professional office environment, while handling sensitive information with discretion and care during tax season.