Seasonal In-Person Client Concierge & Receptionist

H&R Block, Inc.; New Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. in New Haven, CT is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments.

You will work with tax professionals to match clients with the right tax expert for their needs in a friendly, professional office setting. This in-person role provides training and a potential path into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Team collaboration

Multitasking

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in New Haven, CT is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments.

You will work with tax professionals to match clients with the right tax expert for their needs in a friendly, professional office setting. This in-person role provides training and a potential path into tax preparation or office leadership.