In-Person Client Service Concierge & Receptionist

H&R Block, Inc.; Brandon (VT); On-site; USD 20,000 - 37,000; Part time

Benefits offered by this job

Incentive programs

Medical and prescription coverage

401(k) plan

Employee Assistance Program

Fitness center programs

Associate discount program

Travel accident insurance

Tax prep benefit

Job summary

H&R Block in Brandon, Vermont, is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations with a team of tax professionals. This in-person role offers training and potential advancement into tax preparation or office leadership.

The position requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication abilities; collaborate well with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Brandon, Vermont, is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations with a team of tax professionals. This in-person role offers training and potential advancement into tax preparation or office leadership.

The position requires strong interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax season.