Tax Season Client Experience Concierge

H&R Block, Inc.; Newport (NH); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block in Newport, NH is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and support daily operations together with a team of tax professionals in person.

This role offers training and a path into tax preparation or office leadership, with evenings and weekends during tax season. You will handle confidential information and maintain a professional front desk.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Computer skills (MS Office, Teams)

Education

High school diploma/GED

Tools

Scheduling systems

Microsoft Office

Teams

Job description

H&R Block in Newport, NH is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and support daily operations together with a team of tax professionals in person.

This role offers training and a path into tax preparation or office leadership, with evenings and weekends during tax season. You will handle confidential information and maintain a professional front desk.