Front Desk Client Concierge (In-Person)

H&R Block, Inc.; Rutland (VT); On-site; USD 20,000 - 37,000; Part time

Job summary

H&R Block in Rutland, VT seeks a seasonal Client Service Professional/Receptionist to greet clients, manage check-in, and coordinate scheduling with our tax professionals to ensure a smooth, friendly visit.

This in-person role supports daily office operations, handles confidential information with care, and collaborates with a small team; training is provided and the position can lead toward tax preparation or office leadership. Evenings and weekends during tax season may be required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Proficiency with office software (e.g., Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Rutland, VT seeks a seasonal Client Service Professional/Receptionist to greet clients, manage check-in, and coordinate scheduling with our tax professionals to ensure a smooth, friendly visit.

This in-person role supports daily office operations, handles confidential information with care, and collaborates with a small team; training is provided and the position can lead toward tax preparation or office leadership. Evenings and weekends during tax season may be required.