Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Brattleboro (VT); On-site; USD 20,000 - 37,000; Full time

Benefits offered by this job

Incentive pay

Medical coverage

401(k) plan

Employee assistance

Virtual fitness

Associate discount

Travel accident insurance

Tax prep benefit

Job summary

H&R Block in Brattleboro, VT is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage scheduling, and support daily office operations alongside tax professionals in person.

In this in-person role, you’ll handle check-ins, document intake, and coordinate with teammates to ensure a smooth client experience. The position offers evenings and weekend shifts during tax season and opportunities to grow into tax preparation or

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with MS Office, Teams and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain a tidy, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

MS Office/Teams

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Brattleboro, VT is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage scheduling, and support daily office operations alongside tax professionals in person.

In this in-person role, you’ll handle check-ins, document intake, and coordinate with teammates to ensure a smooth client experience. The position offers evenings and weekend shifts during tax season and opportunities to grow into tax preparation or