In-Person Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Acworth (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Acworth, GA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals, handle client check-in, and maintain a professional environment.

The role requires strong customer service, multitasking, and confidentiality. Evening and weekend availability during tax season is expected, with training provided.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Acworth, GA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals, handle client check-in, and maintain a professional environment.

The role requires strong customer service, multitasking, and confidentiality. Evening and weekend availability during tax season is expected, with training provided.