In-Office Client Concierge (Tax Office)

H&R Block, Inc.; Lilburn (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in person at our Lilburn, GA office. You will schedule appointments, route clients to the appropriate tax professional, and handle check-ins with confidentiality and care.

This role requires strong interpersonal skills, multitasking, and attention to detail. Evening and weekend availability during tax season is expected to support a high-volume client flow.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Client-centric

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in person at our Lilburn, GA office. You will schedule appointments, route clients to the appropriate tax professional, and handle check-ins with confidentiality and care.

This role requires strong interpersonal skills, multitasking, and attention to detail. Evening and weekend availability during tax season is expected to support a high-volume client flow.