In-Office Client Service Concierge (Evenings/Weekends)

H&R Block, Inc.; Eastman (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Georgia is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals to ensure a smooth client experience and maintain confidentiality of sensitive information.

Evening and weekend availability during tax season is expected. This role offers hands-on training and the potential for growth into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client-facing service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Office software

Evenings/weekends availability

Team collaboration

Data confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Georgia is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals to ensure a smooth client experience and maintain confidentiality of sensitive information.

Evening and weekend availability during tax season is expected. This role offers hands-on training and the potential for growth into tax preparation or office leadership.