Front Desk Concierge: Client Service Pro (Tax Season)

H&R Block, Inc.; Stone Mountain (GA); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

H&R Block, Inc. in Georgia is seeking a seasonally focused Client Service Professional / Receptionist to greet clients, handle check-in, and support daily office operations. You will coordinate scheduling and connect clients with the right tax professional, contributing to a smooth, professional experience during tax season.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Interpersonal skills

Multitasking

Organizational skills

Team collaboration

Confidentiality

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling systems

Description du poste

H&R Block, Inc. in Georgia is seeking a seasonally focused Client Service Professional / Receptionist to greet clients, handle check-in, and support daily office operations. You will coordinate scheduling and connect clients with the right tax professional, contributing to a smooth, professional experience during tax season.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Evening and weekend availability during tax season is required.