Tax Office Client Concierge & Receptionist

H&R Block, Inc.; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in the Atlanta area is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, check-in, and support daily office operations in person.

You will work alongside tax professionals with on-the-job training, and this role can lead toward tax preparation or office leadership. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a smooth experience.
• Collaborate with tax professionals and team members for seamless operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in the Atlanta area is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, check-in, and support daily office operations in person.

You will work alongside tax professionals with on-the-job training, and this role can lead toward tax preparation or office leadership. Evening and weekend availability during tax season is required.