In-Office Client Service Specialist — Tax Season

H&R Block, Inc.; Junction City (KS); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will manage scheduling, greet clients, and coordinate with tax professionals to ensure a smooth, client-centered experience.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Evening and weekend availability during tax season is expected.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Able to multitask and balance priorities.
• Organized with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling tools).
• Ability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Scheduling systems

Teams

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will manage scheduling, greet clients, and coordinate with tax professionals to ensure a smooth, client-centered experience.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Evening and weekend availability during tax season is expected.