In-Office Client Experience Specialist (Tax Season)

H&R Block, Inc.; Sandy (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support daily operations alongside tax professionals in person.

This role requires strong interpersonal skills, attention to detail, and the ability to multitask during tax season, including evenings and weekends. Training is provided to help you grow toward tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling tools).

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Attention to detail

MS Office

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support daily operations alongside tax professionals in person.

This role requires strong interpersonal skills, attention to detail, and the ability to multitask during tax season, including evenings and weekends. Training is provided to help you grow toward tax preparation or office leadership.