In-Office Client Services Specialist (Tax Season)

H&R Block, Inc.; Haleyville (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and coordinate scheduling. You will support daily office operations and work with tax professionals to ensure a smooth, professional client experience.

This in-person role emphasizes a welcoming demeanor, strong communication, and organized workflow during tax season. Evening and weekend availability is expected as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer phone calls, schedule appointments, and match clients with preferred tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, organized office to support a seamless client experience.
• Collaborate with tax professionals and teammates to ensure smooth daily operations.
• Protect client information with confidentiality and discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Microsoft Office

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and coordinate scheduling. You will support daily office operations and work with tax professionals to ensure a smooth, professional client experience.

This in-person role emphasizes a welcoming demeanor, strong communication, and organized workflow during tax season. Evening and weekend availability is expected as needed.