In-Office Client Experience Specialist

H&R Block, Inc.; Hephzibah (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person.

You will coordinate scheduling, match clients with tax professionals, and help maintain a welcoming, organized environment during tax season. This role offers training and opportunities to grow into tax preparation or office leadership, working with a friendly team of tax professionals.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., MS Office, Teams and scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

Microsoft Office

Scheduling systems

Teamwork

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person.

You will coordinate scheduling, match clients with tax professionals, and help maintain a welcoming, organized environment during tax season. This role offers training and opportunities to grow into tax preparation or office leadership, working with a friendly team of tax professionals.