Implementation Lead - Client Transition & Adoption

Paycom Payroll Llc; San Francisco (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible spending accounts

Life insurance & AD&D

Paid vacation & holidays & sick leave

Employee stock purchase plan

Paid family leave

Job summary

Paycom Payroll Llc is seeking aTransition Specialist Representative to lead client implementations from kickoff to long-term care, partnering with Sales, CRR, PSD, and NCS teams. This role focuses on ensuring 100% usage, adoption, and successful payroll readiness for clients.

The position includes a comprehensive benefits package and opportunities for growth within Paycom's implementation ecosystem. A Bachelor’s degree and customer-facing experience are preferred, with travel up to 100% as

Qualifications

• Bachelor's degree required or equivalent experience.
• At least 1 year in a customer-facing role is preferred.
• Certifications such as Six Sigma, CAPM, CSM, PMP or MBA are a plus.

Responsibilities

• Lead client implementation from kickoff through transition to long‑term care.
• Apply Paycom strategy to ensure full product adoption and payroll readiness.
• Coordinate with cross-functional teams to meet deadlines and client needs.
• Provide training and support to clients during implementation.
• Monitor and resolve client issues to maintain momentum and satisfaction.

Skills

Communication

Public speaking

Customer service

Cross-functional collaboration

Time management

Problem solving

Education

Bachelor's degree

Tools

Excel

MS Office

Outlook

Job description

Paycom Payroll Llc is seeking aTransition Specialist Representative to lead client implementations from kickoff to long-term care, partnering with Sales, CRR, PSD, and NCS teams. This role focuses on ensuring 100% usage, adoption, and successful payroll readiness for clients.

The position includes a comprehensive benefits package and opportunities for growth within Paycom's implementation ecosystem. A Bachelor’s degree and customer-facing experience are preferred, with travel up to 100% as