Client Success Strategist - ROI & Adoption

Paycom; Oklahoma City (OK); Sur place; USD 77 000 - 94 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Paid time off

401(k) with company match

Employee stock purchase plan

Wellness programs

Mental health resources

Learning and development programs

Résumé du poste

Paycom seeks a Client Success Manager to manage a portfolio of clients, ensuring maximum ROI from our payroll software. You will serve as a configuration expert across modules, troubleshoot issues, and help clients adopt new features to enhance outcomes.

You will analyze client data to identify trends, coordinate with internal teams, and ensure payroll accuracy while staying current on relevant regulations and completing required trainings.

Qualifications

• Eligible to work in the United States.
• This position is not eligible for sponsorship.

Responsabilités

• Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
• Ensure 100% accuracy in payroll processing for all assigned accounts.
• Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Description du poste

Paycom seeks a Client Success Manager to manage a portfolio of clients, ensuring maximum ROI from our payroll software. You will serve as a configuration expert across modules, troubleshoot issues, and help clients adopt new features to enhance outcomes.

You will analyze client data to identify trends, coordinate with internal teams, and ensure payroll accuracy while staying current on relevant regulations and completing required trainings.