Payroll Implementation Lead for Client Onboarding

ADP; Alpharetta (GA); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

ADP seeks a Payroll Implementation Consultant to onboard and support new payroll clients, ensuring they achieve proficiency with ADP’s products and services. The role focuses on delivering expert project guidance, driving client satisfaction, and continually enhancing implementation processes.

The consultant will implement payroll solutions, lead project teams, optimize configurations, and ensure timely, accurate client setups while collaborating with sales and customer service teams.

Qualifications

• 3+ years in a business-to-business client service or systems integration environment.
• High school diploma or equivalent in education and experience.

Responsabilités

• Implement ADP’s payroll solutions by combining analytic and project-management skills to simplify complex information for clients.
• Serve as the subject matter expert, leading the workflow of the project team and optimizing system configurations and product upgrades.
• Ensure client satisfaction and retention by providing timely solutions within client-defined timelines and maintaining engagement throughout implementation.
• Resolve issues and provide solutions independently, ensuring accuracy of all client setup aspects.
• Collaborate with client project team members, ADP associates in sales and customer service, and provide input to management on process improvement and product enhancements.
• Coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

Connaissances

Project management

Teamwork

Critical thinking

Learning agility

Formation

High school diploma or equivalent

Description du poste

ADP seeks a Payroll Implementation Consultant to onboard and support new payroll clients, ensuring they achieve proficiency with ADP’s products and services. The role focuses on delivering expert project guidance, driving client satisfaction, and continually enhancing implementation processes.

The consultant will implement payroll solutions, lead project teams, optimize configurations, and ensure timely, accurate client setups while collaborating with sales and customer service teams.