Client Success & Adoption Specialist

Paycom; Oklahoma City (OK); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Base salary starting at $85,000

Health insurance

Paid time off

401(k) with matching

Employee stock purchase program

Mental health and well-being benefits

Job summary

Paycom Software Inc. is seeking a Client Success Specialist to manage a portfolio of Paycom clients, ensuring maximum value and ROI from our software tools. You will serve as a configuration expert across modules, analyze interactions, and drive adoption through proactive change management.

You will collaborate with internal teams to resolve projects, ensure payroll accuracy, and stay current with legislation and training to provide top-tier client support.

Qualifications

• Bachelor’s degree required.
• Advanced Excel skills for handling large data sets and pivot tables.
• Experience in client success or corporate internship program is a plus.

Responsibilities

• Manage a portfolio of new and long-term clients to maximize value and ROI.
• Serve as a configuration expert across Paycom modules and provide client support.
• Analyze client interactions and data to identify trends and strategic solutions.
• Drive client adoption of Paycom software and features through change management.
• Coordinate with internal departments to resolve projects and maintain client health.
• Ensure 100% payroll processing accuracy for assigned accounts.
• Continuously update software knowledge and complete required training.

Skills

Communication skills

Problem-solving

Data analysis

Time management

Adaptability

Team collaboration

Education

Bachelor's degree

Business or related field

Tools

Excel

Windows

MS Office

Job description

Paycom Software Inc. is seeking a Client Success Specialist to manage a portfolio of Paycom clients, ensuring maximum value and ROI from our software tools. You will serve as a configuration expert across modules, analyze interactions, and drive adoption through proactive change management.

You will collaborate with internal teams to resolve projects, ensure payroll accuracy, and stay current with legislation and training to provide top-tier client support.