Implementation Lead, Payroll Benefits Onboarding

Concierge Third Party Administrator; Oklahoma City (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Paid holidays

Job summary

Concierge Third Party Administrator (CTPA) is hiring an Implementation Manager to oversee onboarding for new employer groups, from contract to first live payroll. You will manage multiple implementations, lead a team of specialists and ensure on-time launches.

You will coordinate with Account Executives and partner teams to resolve issues, build project plans, track milestones and keep clients informed throughout the process.

Qualifications

• 3+ years in benefits administration implementation or onboarding.
• 2+ years leading a team or managing a multi-person workflow.
• Experience managing many concurrent implementations against firm go-live dates.
• Working knowledge of payroll-deducted benefits.
• Strong writing skills, including SOPs, status reports and project plans.

Responsibilities

• Run the implementation pipeline from signed agreement to go-live with clear ownership.
• Lead a team of implementation specialists and balance workload during high volume.
• Collaborate with internal teams to resolve file, integration and technical issues on time.
• Write and maintain SOPs for onboarding stages and report pipeline health to leadership.

Skills

Project management

Team leadership

Written communication

Payroll benefits

SOP creation

Tools

Payroll integrations

Job description

Concierge Third Party Administrator (CTPA) is hiring an Implementation Manager to oversee onboarding for new employer groups, from contract to first live payroll. You will manage multiple implementations, lead a team of specialists and ensure on-time launches.

You will coordinate with Account Executives and partner teams to resolve issues, build project plans, track milestones and keep clients informed throughout the process.