Senior Leave & Disability Claims Analyst

Voya Financial, Inc.; Austin (TX); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401(k) with company match up to 6%

Tuition reimbursement up to $5,250/yr

Paid time off – 20 days + holidays

Job summary

Voya Financial, Inc. is seeking a Sr. Claims Analyst for the Leave Management (VLM) team in Austin. You will guide claimants through the integrated leave process with empathy and accuracy, focusing on Short Term Disability, FMLA, and other paid leaves.

You will mentor analysts, oversee contract language discrepancies, ensure regulatory compliance, and maintain high service standards while collaborating with stakeholders.

Qualifications

• Must have 2 years of FMLA or unpaid leave claims management experience.
• 2-3 years of Short Term disability or paid leave claims management experience.
• Excellent customer service and interpersonal abilities.
• Strong written and oral communication.

Responsibilities

• Analyze and determine claim payments accurately and timely.
• Make claim decisions on non-complex disability claims.
• Mentor and support claims analysts/specialists.
• Lead claim roundtable and document action plans.
• Communicate clearly via phone and email.
• Maintain relationships with internal and external stakeholders.
• Participate in team problem-solving and improvements.
• Manage work queues within SLAs.
• Contribute to additional projects as needed.

Skills

Customer service

Communication

Time management

Cross-functional

Critical thinking

Decision making

Education

High School Diploma or GED

Bachelor’s degree

Tools

Microsoft Office 365 (Outlook)

Job description

Voya Financial, Inc. is seeking a Sr. Claims Analyst for the Leave Management (VLM) team in Austin. You will guide claimants through the integrated leave process with empathy and accuracy, focusing on Short Term Disability, FMLA, and other paid leaves.

You will mentor analysts, oversee contract language discrepancies, ensure regulatory compliance, and maintain high service standards while collaborating with stakeholders.