Tech Support Specialist — SQL & Product Expert (Hybrid)

Relativity; Missouri; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide specialized technical support across product verticals, including diagnosing and troubleshooting complex software and networked systems. You will handle tickets via phone and email, maintain Salesforce records, and collaborate with senior team members to resolve incidents.

The role requires a U.S. citizen and eligibility for a Public Trust clearance.

Qualifications

• Customer support experience
• Experience troubleshooting complex issues
• SQL and Windows platform experience
• Travel 10% of the time

Responsibilities

• Diagnose, troubleshoot, repair and debug complex software and/or networked systems.
• Create, resolve, and maintain tickets in Salesforce.
• Escalate tickets to other teams and verticals as needed.
• Provide responsive support during normal shift hours and on-call as required.
• Maintain accurate records of all activities and interactions in Salesforce.

Job description

Relativity is seeking a Technical Support Specialist to provide specialized technical support across product verticals, including diagnosing and troubleshooting complex software and networked systems. You will handle tickets via phone and email, maintain Salesforce records, and collaborate with senior team members to resolve incidents.

The role requires a U.S. citizen and eligibility for a Public Trust clearance.