Hybrid Technical Support Specialist — SQL & Critical Issues

Relativity; Oklahoma; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity in Oklahoma is seeking a Technical Support Specialist to diagnose and resolve complex software and network issues for a mixed customer base. You will handle tickets, run basic SQL queries, and collaborate with seniors to escalate problems.

The role requires U.S. citizenship and ability to obtain Public Trust clearance, with a 9-hour shift within Central Time and a hybrid work model. You will maintain Salesforce records and ensure SLA adherence.

Qualifications

• Experience supporting customers via phone and email.
• Proficient with SQL and Windows platforms.
• Ability to diagnose and resolve complex software or networked system issues.
• Experience creating and updating tickets in Salesforce.
• U.S. citizenship and ability to obtain Public Trust clearance.

Responsibilities

• Use SQL tools to run basic queries.
• Respond to client questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Troubleshoot and resolve customer incidents with senior team members.
• Maintain accurate records of activities in Salesforce and update tickets.

Skills

Customer support

Client-focused

Phone & email support

Troubleshooting

SQL

Windows

Tools

Salesforce

Job description

Relativity in Oklahoma is seeking a Technical Support Specialist to diagnose and resolve complex software and network issues for a mixed customer base. You will handle tickets, run basic SQL queries, and collaborate with seniors to escalate problems.

The role requires U.S. citizenship and ability to obtain Public Trust clearance, with a 9-hour shift within Central Time and a hybrid work model. You will maintain Salesforce records and ensure SLA adherence.