Hybrid SQL-Savvy Technical Support Specialist

Relativity; Colorado; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and network issues for a diverse customer base. You will maintain tickets in Salesforce, work with product verticals, and provide timely responses within SLAs.

You will collaborate with senior staff, obtain Public Trust clearance for RelativityOne Government, and work a Monday–Friday nine-hour CST shift. The role requires U.S. citizenship and strong SQL/Windows skills.

Qualifications

• Customer support experience with clients via phone and email.
• Experience troubleshooting complex issues in software/networks.
• SQL and Windows-based troubleshooting skills.
• Travel up to 10% of the time.

Responsibilities

• Diagnose, troubleshoot, repair and debug software and networked systems.
• Create, resolve and maintain tickets in Salesforce and escalate where needed.
• Provide timely client responses within SLAs and communicate with management.
• Collaborate with senior team members to resolve incidents.

Skills

Customer support

SQL

Windows OS

Ticketing systems

Communication skills

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and network issues for a diverse customer base. You will maintain tickets in Salesforce, work with product verticals, and provide timely responses within SLAs.

You will collaborate with senior staff, obtain Public Trust clearance for RelativityOne Government, and work a Monday–Friday nine-hour CST shift. The role requires U.S. citizenship and strong SQL/Windows skills.