SQL-Powered Tech Support Specialist (Hybrid)

Relativity; Georgia; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a mix of technical and non-technical customers. You will manage tickets in Salesforce and respond to clients by phone and email. The role is hybrid in the United States, requires U.S.

citizenship, and obtaining a Public Trust clearance for RelativityOne Government. Core hours are 7am–7pm CST, Monday–Friday, with on-call as needed.

Qualifications

• Experience providing customer support for technical products.
• Ability to diagnose and troubleshoot complex issues.
• Familiarity with Salesforce or similar ticketing systems.

Responsibilities

• Respond to client questions and requests daily.
• Manage and escalate tickets to resolve issues.
• Develop product knowledge and share with customers.
• Collaborate with senior team members for complex incidents.
• Maintain accurate activity records in Salesforce.

Skills

Customer support experience

Client-focused

Phone and email support

Issue troubleshooting

SQL experience

Windows platform experience

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a mix of technical and non-technical customers. You will manage tickets in Salesforce and respond to clients by phone and email. The role is hybrid in the United States, requires U.S.

citizenship, and obtaining a Public Trust clearance for RelativityOne Government. Core hours are 7am–7pm CST, Monday–Friday, with on-call as needed.