Hybrid SQL-Savvy Technical Support Specialist

Relativity; Utah; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is hiring a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a diverse set of customers. You will handle tickets, use Salesforce, and provide clear updates to clients with phone and email communications.

The role requires U.S. citizenship and Public Trust clearance for RelativityOne Government work, with standard Monday–Friday 9-hour shifts and Central time coverage.

Qualifications

• Customer support experience.
• Client-focused and ability to understand expectations.
• Direct experience supporting clients as a primary contact or lead using phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests on a daily basis
• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Skills

Customer support

Phone & email support

Troubleshooting

SQL knowledge

Windows OS

Travel readiness

Job description

Relativity is hiring a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a diverse set of customers. You will handle tickets, use Salesforce, and provide clear updates to clients with phone and email communications.

The role requires U.S. citizenship and Public Trust clearance for RelativityOne Government work, with standard Monday–Friday 9-hour shifts and Central time coverage.