Hybrid/Remote SQL Support Specialist

Relativity; Seattle (WA); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a mix of technical and non-technical customers. You will manage tickets in Salesforce, maintain documentation, and communicate with clients via phone and email.

The role requires US citizenship and obtaining a Public Trust clearance for RelativityOne Government projects.

Qualifications

• Customer support experience required.
• Ability to work with both technical and non-technical customers.
• Experience troubleshooting complex issues.
• Proficiency with SQL and Windows platforms.
• Travel up to 10% of time.
• Experience using Salesforce for ticketing and tracking.

Responsibilities

• Diagnose, troubleshoot, repair and debug complex software and networked systems.
• Create, resolve and maintain tickets within SLAs.
• Maintain accurate records in Salesforce and escalate as needed.
• Communicate with customers via phone and email.
• Collaborate with senior team members to resolve incidents.

Skills

Customer support

Client-focused

Phone & email support

Troubleshooting complex issues

SQL & Windows

Travel 10%

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a mix of technical and non-technical customers. You will manage tickets in Salesforce, maintain documentation, and communicate with clients via phone and email.

The role requires US citizenship and obtaining a Public Trust clearance for RelativityOne Government projects.