Hybrid Remote Technical Support Specialist II – ES 1.1x

BD; Kailua (HI); Hybrid; USD 44,000 - 71,000; Part time

Job summary

BD, a leader in medical technology, is hiring a Technical Support Specialist 2 to resolve complex, time-sensitive issues and customer escalations across BD’s Medstation ecosystem. The role focuses on ES 1.1x upgrades, remote troubleshooting, and collaboration with cross-functional teams to ensure timely remediation while maintaining regulatory compliance.

The position requires strong SQL, Windows Server, and AD knowledge, along with excellent communication to explain technical solutions to

Qualifications

• Bachelor’s degree in Computer Science or Electronics or 3+ years of equivalent experience.
• 2+ years of Microsoft SQL experience including queries and joins.
• Experience with SSIS, SQL Reporting Services, and SQL Server.
• Windows Server administration and hospital IT environments knowledge.
• Ability to communicate technical solutions to non-technical audiences.

Responsibilities

• Provide CSC support for ES 1.1x upgrades and remediation.
• Collaborate with ES 1.1x upgrade team to coordinate support.
• Resolve time-sensitive escalations and ensure regulatory compliance.
• Document case notes and maintain data quality in Salesforce.
• Support remote and on-site users and adhere to training deadlines.

Skills

SQL

Windows OS

Remote troubleshooting

Customer service

Communication

Team collaboration

Time management

Regulatory compliance

Problem solving

Documentation

Education

Bachelor in CS/Engineering

Tools

SSIS

SQL Reporting Services

Active Directory

VMware

Wireshark

DNS/DHCP

IIS

Group Policy

Networking

XML

SQL Server

Job description

BD, a leader in medical technology, is hiring a Technical Support Specialist 2 to resolve complex, time-sensitive issues and customer escalations across BD’s Medstation ecosystem. The role focuses on ES 1.1x upgrades, remote troubleshooting, and collaboration with cross-functional teams to ensure timely remediation while maintaining regulatory compliance.

The position requires strong SQL, Windows Server, and AD knowledge, along with excellent communication to explain technical solutions to