Technical Support Specialist II — Hybrid ES 1.1x Upgrade

BD; Tallahassee (FL); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

BD is a leading global medical technology company seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues and escalations. The role includes remote troubleshooting, coordinating with field service, and supporting ES 1.1x upgrades in a collaborative team setting.

The position requires knowledge of BD products, Windows IT environments, and strong communication with non-technical stakeholders.

Qualifications

• Bachelor's degree in Computer Science or related field, or 3+ years of equivalent experience.
• 2+ years of Microsoft SQL experience; must write queries and analyze data.
• Ability to communicate technical solutions to non-technical audiences.

Responsibilities

• Provide CSC support for ES 1.1x upgrades and remediation efforts.
• Coordinate with cross-functional teams to resolve time-sensitive issues.
• Document case notes clearly in Salesforce and ensure data integrity.

Skills

SQL queries

Customer service

Troubleshooting

Documentation

Regulatory awareness

Education

Bachelor's degree in Computer Science

3+ years equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

Active Directory

VMware

Job description

BD is a leading global medical technology company seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues and escalations. The role includes remote troubleshooting, coordinating with field service, and supporting ES 1.1x upgrades in a collaborative team setting.

The position requires knowledge of BD products, Windows IT environments, and strong communication with non-technical stakeholders.