Remote Technical Support Specialist — ES 1.1x Upgrades

BD

Massachusetts

Hybrid

USD 44,000 - 71,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is a global medical technology leader focused on turning health into possibilities. The Technical Support Specialist 2 role supports ES 1.1x upgrades, resolves time-sensitive issues, and coordinates with field service teams to maintain uptime for Medstation systems and related BD products.

The role emphasizes cross-functional collaboration, regulatory compliance, and customer-centric service. A Bachelor’s degree or 3+ years of equivalent experience, strong SQL skills, and experience with

Qualifications

Bachelor’s degree or 3+ years of equivalent experience.
Must be able to write queries and analyze SQL data (Select and Join statements) within complex database structures.
SSIS exposure/experience.
SQL Reporting Services.
Windows Server (2008+) and Desktop Administration (Win7+).
Networking topology, terminology, commands.
IIS and Web Application Administration.
Group Policies Terminology and Administration.
VMWare Terminology and Administration.
Application Installation and Troubleshooting.
Ports (Networking/OS).
Understanding of XML language (1+ years).
Ability to review application and OS logs (2+ years).

Responsibilities

Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
Customer Service Support
Service Orientation, Initiative, & Quality
Applies knowledge of support service operations to answer inbound calls, callbacks, and escalations on the 1.1x Channel.
Demonstrates effective use of phone and email for communication channel.
Maintains high levels of data quality and integrity (Salesforce).
Provides progress updates to the customer and ensure needs are fully met.