SQL-Focused Tech Support Specialist (Hybrid/Remote)

Relativity; Las Vegas (NV); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mixed customer base. You will handle tickets, interact with customers by phone and email, and maintain records in Salesforce while meeting SLAs.

This role reports to the Manager of Customer Support and requires strong technical product knowledge and excellent service.

Qualifications

• Customer support experience.
• Client-focused with ability to meet expectations.
• Direct experience supporting clients via phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.

Responsibilities

• Provide technical support to customers via phone and email.
• Create, resolve, and maintain tickets in Salesforce.
• Develop product knowledge and share with customers.
• Collaborate with senior team members to troubleshoot incidents.
• Maintain accurate records and respond within SLAs.

Skills

Customer support

Client focus

Phone & email support

Troubleshooting

SQL

Windows

Travel

Tools

Salesforce

Job description

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, and repair complex software and networked systems for a mixed customer base. You will handle tickets, interact with customers by phone and email, and maintain records in Salesforce while meeting SLAs.

This role reports to the Manager of Customer Support and requires strong technical product knowledge and excellent service.