Hybrid Patient Services & Scheduling Coordinator

Mass General Brigham Incorporated; Brookline, Northern (MA, KY); Hybrid; USD 25,000 - 34,000; Part time

Job summary

The Brigham and Women's Hospital, Inc. is hiring for a Per Diem Call Center role in Brookline, MA. This hybrid position supports clinical operations with clerical and administrative tasks, including scheduling, check-in, and check-out duties.

Typical duties include answering calls, booking appointments, processing billing forms, and assisting staff with scheduling and registrations. Requires 2-3 years of office experience and proficiency with Microsoft Office; high school diploma required.

Qualifications

• High School Diploma or Equivalent required.
• Office experience of 2-3 years required.
• Proficiency with Microsoft Office Suite required.
• Excellent written and verbal communication.
• Strong time management and multitasking abilities.
• Ability to handle routine administrative tasks in a clinical setting.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.

Skills

Office Suite

Phone system

Written communication

Time management

Organization

Education

High School Diploma or Equivalent

Job description

The Brigham and Women's Hospital, Inc. is hiring for a Per Diem Call Center role in Brookline, MA. This hybrid position supports clinical operations with clerical and administrative tasks, including scheduling, check-in, and check-out duties.

Typical duties include answering calls, booking appointments, processing billing forms, and assisting staff with scheduling and registrations. Requires 2-3 years of office experience and proficiency with Microsoft Office; high school diploma required.