Hybrid Patient Services & Scheduling Specialist

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Brigham and Women's Hospital is seeking a capable administrative assistant to support clinical service operations. The role handles scheduling, check-in/out, and routine clerical duties under supervision, with opportunities to train others and expand into more advanced tasks.

The position requires a high school diploma, 2–3 years of office experience, and CMAA data conversion credentials are preferred. Hybrid work and competitive benefits are offered.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred.
• Office experience 2-3 years required.
• Proficiency with Office Suite and understanding of office procedures, including filing, copying, scanning, printing, and faxing.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.

Skills

Office Suite

Time management

Communication

Multitasking

Education

High School Diploma or Equivalent

CMAA Certification (data conversion) preferred

Tools

EMR/LMR systems

Billing software

Office hardware (phone, fax, scanner)

Job description

Brigham and Women's Hospital is seeking a capable administrative assistant to support clinical service operations. The role handles scheduling, check-in/out, and routine clerical duties under supervision, with opportunities to train others and expand into more advanced tasks.

The position requires a high school diploma, 2–3 years of office experience, and CMAA data conversion credentials are preferred. Hybrid work and competitive benefits are offered.