Patient Services Specialist II — Hybrid Scheduling

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Brigham and Women's Hospital is seeking a Practice Assistant II to manage scheduling, triage calls, and provide patients with prep instructions for procedures. The role requires professionalism, strong communication, and the ability to handle multiple tasks in a fast-paced setting.

Responsibilities include maintaining records, ensuring confidentiality, and coordinating with the Endoscopy Center. Work at multiple sites with a hybrid schedule and 40 hours per week.

Qualifications

• High school diploma or GED required; post-high school education preferred.
• Minimum of one year of applicable work experience.
• Additional training in office systems preferred.
• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and answer routine questions.
• Ability to communicate professionally and concisely.
• Ability to manage multiple tasks and follow protocols.
• Ability to maintain confidentiality of patients and records.

Responsibilities

• Prepares, organizes, and maintains hospital records, paperwork, and/or medical records.
• Ensures compliance with all hospital policies including patient confidentiality and attendance/punctuality.
• Maintains department service standards, emphasizing teamwork and patient-staff interaction guidelines.
• Identifies potential barriers to safe, efficient patient care and communicates to leadership.
• Follow up on missing records and coordinate with the medical records department.
• Maintains an accurate filing system for endoscopy and physician call backs for information/advice.
• Assist billing coordinator with appropriate and timely authorization for patients’ appointments.
• Maintain a positive, professional relationship with ambulatory personnel.
• Performs other duties as directed.

Skills

Communication skills

Multitasking

Professional communication

Confidentiality

Education

High school diploma or GED

Post-high school education preferred

Tools

Phone system

Office systems

Job description

Brigham and Women's Hospital is seeking a Practice Assistant II to manage scheduling, triage calls, and provide patients with prep instructions for procedures. The role requires professionalism, strong communication, and the ability to handle multiple tasks in a fast-paced setting.

Responsibilities include maintaining records, ensuring confidentiality, and coordinating with the Endoscopy Center. Work at multiple sites with a hybrid schedule and 40 hours per week.