Hybrid Patient Access & Scheduling Specialist

Partner's Healthcare; Boston (MA); Hybrid; USD 50,719,000 - 71,397,000; Full time

Job summary

Mass General Brigham is seeking an administrative assistant to support clinical service operations with a mix of clerical and basic clinical tasks under supervision. The role involves scheduling, check-in/check-out, patient communications, and handling routine billing forms within a busy practice.

The ideal candidate has a high school diploma, 2–3 years of office experience, and proficiency with Office Suite.

Qualifications

• High School Diploma or equivalent required.
• Office experience 2-3 years preferred.
• Proficiency with Office Suite and clerical procedures.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Office Suite

Phone system

Written communication

Time management

Organization

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking an administrative assistant to support clinical service operations with a mix of clerical and basic clinical tasks under supervision. The role involves scheduling, check-in/check-out, patient communications, and handling routine billing forms within a busy practice.

The ideal candidate has a high school diploma, 2–3 years of office experience, and proficiency with Office Suite.