Hybrid Patient Access Scheduler (Remote)

UMass Memorial Health; Worcester (MA); Híbrido; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus possible

Descripción de la vacante

UMass Memorial Health is seeking a Patient Access Scheduling Agent to be the front door for patients—scheduling appointments across multiple clinics and campuses and coordinating with specialists.

The role requires strong English communication and interpersonal skills, with a preference for bilingual candidates. This full-time, partially remote position operates Monday–Friday in Worcester, MA, with a 40-hour schedule.

Formación

• High school diploma is required.
• Associate’s degree in business or healthcare-related field preferred.
• English speaking, reading and writing skills required.
• Previous scheduling and/or phone customer service experience preferred.

Responsabilidades

• Handle incoming calls to schedule patient appointments across multiple clinics and campuses.
• Make outbound calls to schedule appointments with specialists and subspecialists.
• Gather and update patient demographics, insurance information and account guarantor details.
• Coordinate scheduling for in-office procedures and secure necessary medical records from external providers.
• Ensure accurate scheduling to enable timely access to care for patients.

Conocimientos

English proficiency

Communication skills

Interpersonal skills

Bilingual (preferred)

Educación

High school diploma

Associate’s degree (business/healthcare)

Descripción del empleo

UMass Memorial Health is seeking a Patient Access Scheduling Agent to be the front door for patients—scheduling appointments across multiple clinics and campuses and coordinating with specialists.

The role requires strong English communication and interpersonal skills, with a preference for bilingual candidates. This full-time, partially remote position operates Monday–Friday in Worcester, MA, with a 40-hour schedule.