Patient Access Coordinator — Day Shift

UMass Memorial Health; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health in Worcester, MA is seeking a Patient Access Scheduler to manage front-desk scheduling across clinics. You will handle calls, gather demographics and insurance details, and coordinate appointments with multiple providers to ensure timely access to care.

Ideal candidates have a high school diploma, strong communication skills, and English proficiency; bilingual abilities are a plus. Schedule is Monday–Friday, 9:30am–6:00pm, with a 40-hour workweek and potential signing bonus.

Qualifications

• Required: High school diploma.
• Preferred: Associate's degree in business or healthcare-related field.
• Required: English speaking, reading and writing skills.
• Strong intrapersonal and communication skills.
• Preferred: Previous scheduling and/or phone customer services experience.
• Previous experience in a health care organization.
• Bilingual speaking, reading, and writing skills.

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
• Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.

Skills

English speaking/writing

Strong communication

Bilingual

Scheduling experience

Healthcare exposure

Education

High school diploma

Associate's degree in business/healthcare

Job description

UMass Memorial Health in Worcester, MA is seeking a Patient Access Scheduler to manage front-desk scheduling across clinics. You will handle calls, gather demographics and insurance details, and coordinate appointments with multiple providers to ensure timely access to care.

Ideal candidates have a high school diploma, strong communication skills, and English proficiency; bilingual abilities are a plus. Schedule is Monday–Friday, 9:30am–6:00pm, with a 40-hour workweek and potential signing bonus.