Day-Shift Patient Access Scheduler — Multi-Clinic

UMass Memorial Health; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking candidates for the Patient Access scheduling role in Central Massachusetts. The position handles inbound/outbound calls to schedule appointments with multiple providers, across campuses, and coordinates financial and insurance information.

Strong communication and bilingual skills are a plus. The role reflects a non-exempt, full-time schedule with standard business hours (Mon-Fri).

Qualifications

• High school diploma required.
• Preferred: Associate's degree in business or healthcare-related field.
• Required: English speaking, reading and writing skills.
• Required: Strong intrapersonal and communication skills.
• Preferred: Previous scheduling and/or phone customer services experience.
• Preferred: Previous experience in a health care organization.
• Preferred: Bilingual reading/writing skills.

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics and insurance information.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
• Schedules in office procedures (such as biopsies) and coordinates room scheduling.

Skills

English skills (speaking, reading, and

Intrapersonal skills

Communication skills

Customer service

Education

High school diploma

Associate's degree in business or healthcare

Job description

UMass Memorial Health is seeking candidates for the Patient Access scheduling role in Central Massachusetts. The position handles inbound/outbound calls to schedule appointments with multiple providers, across campuses, and coordinates financial and insurance information.

Strong communication and bilingual skills are a plus. The role reflects a non-exempt, full-time schedule with standard business hours (Mon-Fri).