Hybrid Network Support Specialist

Dover Fueling Solutions; Austin (TX); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Dover Fueling Solutions in Austin, TX is seeking a Network Support Associate to deliver technical help desk support for customers and end users. You will handle tickets, phone interactions, and coordinate with teams to resolve issues efficiently in a hybrid work setting.

The role requires strong problem solving, basic networking knowledge, and solid multitasking with good English communication. You will document each step in our ticketing system and continuously learn new products to improve

Qualifications

• 2+ years technical support experience.
• Ability to multi-task and work with multiple systems (Oracle, Telephony).
• Willing to work various shifts including weekends and holidays.
• Strong keyboarding skills and English communication.
• Satisfactory attendance and reliability.

Responsibilities

• Provide technical support to customers and end users.
• Document everything with tremendous detail in the ticketing system.
• Track, monitor and maintain requests, incidents, and escalations.
• Analyze recurrent issues and report to developers for fixes.
• Be willing to learn additional products to troubleshoot.

Skills

Technical support

Customer support

Multi-tasking

Typing 40 wpm

English language

Networking basics

Telephony systems

Education

Associate degree

Certificate

Tools

Oracle

Telephony systems

Ticketing platforms

Knowledge bases

Job description

Dover Fueling Solutions in Austin, TX is seeking a Network Support Associate to deliver technical help desk support for customers and end users. You will handle tickets, phone interactions, and coordinate with teams to resolve issues efficiently in a hybrid work setting.

The role requires strong problem solving, basic networking knowledge, and solid multitasking with good English communication. You will document each step in our ticketing system and continuously learn new products to improve