Service Desk Tech II — Hybrid Support (Austin)

Mytech Partners; Austin (TX); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Vacation days

Sick time

Volunteer time

Medical, Dental, Vision coverage for员工

Job summary

Mytech Partners in Austin, TX is seeking a Service Desk Technician II to join a hybrid team delivering tier 2 IT support. You will handle tickets remotely and visit client sites in the Austin area, maintaining strong communication and timely resolutions.

Ideal candidates have at least 3 years of Microsoft-based environment experience, solid SMB network knowledge, and excellent documentation skills. This role reports to the Service department and requires reliable transportation and a valid

Qualifications

• Minimum 3 years industry experience, specifically supporting Microsoft based environments.
• Strong knowledge of SMB networks, infrastructure, and equipment.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to multi-task, prioritize tasks and respond with sense of urgency.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide support for user problems relating to hardware, software applications, and network issues within a tier 2 perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client or department.
• Diagnose and communicate advanced issues to senior technical staff, sales engineers, and sales staff.
• Availability for on call responsibilities for remote and onsite at client offices.
• Acquire new technical skills.

Skills

Microsoft environments

SMB networks

Documentation skills

Independent & team worker

Tools

Ticketing software

Job description

Mytech Partners in Austin, TX is seeking a Service Desk Technician II to join a hybrid team delivering tier 2 IT support. You will handle tickets remotely and visit client sites in the Austin area, maintaining strong communication and timely resolutions.

Ideal candidates have at least 3 years of Microsoft-based environment experience, solid SMB network knowledge, and excellent documentation skills. This role reports to the Service department and requires reliable transportation and a valid