Hybrid Network Support Specialist — Fanatical Client Help

Wayne Fueling Systems LLC; Austin (TX); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Wayne Fueling Systems LLC in Austin, TX, is seeking a Network Support Associate to deliver customer-focused technical support in a hybrid work setting. You will handle tickets, assist end users, and escalate complex issues as the first point of contact.

The role requires strong communication, basic networking knowledge, and experience with Word/Excel. The position offers hybrid scheduling and opportunities to grow across DFS product lines.

Qualifications

• Technical, Electronic or Computer-related Associate’s Degree or Certificate preferred.
• 2+ years Technical support or customer support experience desired if no degree.
• Ability to multi-task across systems (read, type, talk).
• Takes ownership of tasks and commits to high quality results.
• Strong keyboarding skills, 40 wpm; problem solving ability.
• Ability to work various shifts, including weekends/holidays.

Responsibilities

• Provide technical support to customers and end users.
• Demonstrate empathy in addressing customer issues.
• Create service requests with proper coding.
• Utilize networking knowledge of IT systems (LAN/WAN, DHCP, DNS, TCP/IP).
• Track, monitor, and escalate requests in ticketing system.
• Analyze recurring issues and recommend fixes.

Skills

Customer service

Networking basics

PC software (Word, Excel)

Escalation handling

Ticketing systems

Multi-tasking

Phone support

Documentation

Education

Associate’s Degree or Certificate in Technical/Computer field

Tools

Oracle

Telephony

Job description

Wayne Fueling Systems LLC in Austin, TX, is seeking a Network Support Associate to deliver customer-focused technical support in a hybrid work setting. You will handle tickets, assist end users, and escalate complex issues as the first point of contact.

The role requires strong communication, basic networking knowledge, and experience with Word/Excel. The position offers hybrid scheduling and opportunities to grow across DFS product lines.