Hybrid Network Support Specialist – Customer-Focused Tech

Hydro Systems

Austin, Northern (TX, KY)

Hybrid

USD 52,000 - 66,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Dover Fueling Solutions in Austin, TX is seeking a Network Support Associate to deliver top-tier technical assistance to customers via tickets and phone. You will serve as the first escalation point and document issues with precision in our ticketing systems.

Ideal candidates bring a technical associate degree and 2+ years in tech support, with strong communication, keyboarding, and problem-solving skills. Hybrid work model with growth opportunities are available.

Qualifications

Technical, Electronic or Computer-related Associate’s Degree or Certificate, preferred.
2+ years Technical support, call center, customer support experience desired if no degree or certificate.
Ability to multi-task (read, type, talk simultaneously and work with multiple systems. Oracle, Telephony, etc.)
Takes ownership of all tasks and commits to high quality results
Strong keyboarding skills (typing 40 wpm)
Problem Solving skills.
Ability to work various shifts, including weekends and holidays
Satisfactory Attendance required
Ability to sit for extended periods of time
Ability to work in excess of 8 hours per day
Ability to seamlessly adapt to changes quickly
Exceptional telephony utilization, communication skills, active listening, and customer-care
A demonstrated logical approach to troubleshooting
Consistently maintain a superior level of professionalism
Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
Technical trouble shooting experience
Remote trouble shooting experience

Responsibilities

Provide technical support to customers and end users.
Continuously demonstrates a truly empathetic concern for our customer’s issue
Working knowledge of PC software such as Microsoft Word, Excel, Office
Provide problem resolution; create service request with proper coding
Utilize basic networking knowledge of IT systems, including client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support
Flexibility to adapt to new technologies and processes.
Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills
Track, monitor and maintain requests, incidents, and escalations in the ticketing system
Analyze recurrent issues and recommend fixes or report to developers for further investigation
Be willing to learn additional products to troubleshoot Hydraulic, Dispenser Payment and Forecourt controller applications.