Hybrid Network Support Specialist

Wayne Fueling Systems LLC.

Austin (TX)

Hybrid

USD 48,000 - 64,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Wayne Fueling Systems LLC. in Austin, TX seeks a Network Support Associate to deliver high-quality customer service via tickets and phone. You will be the first escalation point and will support customers through multiple platforms while handling technical issues and documentation.

The role requires empathy, problem solving, and the ability to work with LAN/WAN concepts, DHCP, DNS, and TCP/IP. A technical degree or certificate is preferred, with 2+ years of support experience and comfort with

Qualifications

Technical, Electronic or Computer-related Associate’s Degree or Certificate, preferred.
2+ years Technical support experience preferred if no degree or certificate.
Ability to multi-task and work with multiple systems (Oracle, Telephony).
Takes ownership of tasks and commits to high quality results.
Strong keyboarding skills (typing 40 wpm).
Problem solving and data presentation abilities.
Able to work various shifts, including weekends and holidays.
Excellent attendance and reliability.
Able to sit for extended periods and lift up to 30 lbs if needed.
Ability to adapt to changes quickly and learn new products.

Responsibilities

Provide technical support to customers and end users.
Demonstrate empathetic concern for customers’ issues.
Utilize PC software (Word, Excel, Office) to document and resolve requests.
Create service requests with proper coding and track incidents in the ticketing system.
Apply basic networking knowledge for LAN/WAN environments, IP addressing, DHCP, DNS, TCP/IP fundamentals.
Learn new products, troubleshoot Hydraulic, Dispenser Payment and Forecourt controller applications.
Monitor, escalate, and report recurrent issues to developers as needed.